Privacy Policy

Introduction

plendaviro.top AG ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website plendaviro.top or use our beauty recommendation services.

We are the data controller for the personal data we process about you. Our registered office is located at Hernalser Hauptstraße 54, 1061 Vienna, Austria. Registration Number: FN142536a, VAT Number: ATU96587431.

Data Collection

We collect various types of information to provide and improve our beauty recommendation services. The data we collect includes:

Information You Provide Directly

• Contact Information: Name, email address, phone number, and postal address
• Beauty Profile Data: Skin type, beauty concerns, product preferences, allergies, and sensitivities
• Account Information: Username, password, and profile preferences
• Communication Data: Messages, feedback, and correspondence with our team
• Payment Information: Billing details and transaction history (processed securely through third-party payment processors)

Information Collected Automatically

• Technical Data: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent on site, click-through rates, and navigation patterns
• Location Data: General geographic location based on IP address
• Cookie Data: Information collected through cookies and similar tracking technologies

How We Use Your Information

We use the personal data we collect for various purposes related to providing and improving our beauty recommendation services. How we use your information depends on the services you use and your preferences:

Service Provision

• Providing personalised beauty product recommendations
• Processing and fulfilling consultation requests
• Delivering customer support and responding to enquiries
• Managing your account and service preferences

Service Improvement

• Analysing usage patterns to enhance our recommendation algorithms
• Conducting research to improve our services and develop new features
• Testing and optimising website performance and user experience
• Training our AI systems to provide more accurate recommendations

Communication

• Sending service-related notifications and updates
• Providing beauty tips and product recommendations (with your consent)
• Sending marketing communications about our services (with your consent)
• Responding to your questions, feedback, and requests

Legal and Business Operations

• Complying with legal obligations and regulatory requirements
• Protecting our rights and preventing fraud or abuse
• Conducting business analytics and reporting
• Managing business relationships and partnerships

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Email marketing and communication platforms
• Analytics and advertising services (Google Analytics, Google Ads)
• Customer support and consultation platforms

Legal Requirements

We may disclose your information when we believe disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to government requests or court orders
• Protect our rights, property, or safety, or that of our users
• Investigate potential violations of our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centres and backup systems
• Regular monitoring for security vulnerabilities

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the General Data Protection Regulation (GDPR) and Austrian data protection laws, you have the following rights regarding your personal data:

Right of Access

You have the right to request information about the personal data we hold about you and receive a copy of that data.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances.

Right to Restrict Processing

You have the right to request that we limit how we process your personal data in certain situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided in the contact section below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Data: Retained while your account is active and for 3 years after account closure
• Beauty Profile Data: Retained for 5 years to improve our recommendation algorithms
• Communication Data: Retained for 2 years for customer service purposes
• Technical Data: Retained for 1 year for security and analytics purposes
• Marketing Data: Retained until you opt out or for 3 years, whichever is sooner

When determining retention periods, we consider the nature and sensitivity of the data, the purposes for processing, and applicable legal requirements.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) that may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct
• Binding corporate rules for multinational companies

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have processed your personal data in violation of applicable data protection laws.

Austrian Data Protection Authority
Barichgasse 40-42
1030 Vienna, Austria
Email: [email protected]
Phone: +43 1 52 152-0

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent: For marketing communications and optional services
• Contract Performance: To provide our beauty recommendation services
• Legitimate Interests: For service improvement, security, and business operations
• Legal Obligation: To comply with applicable laws and regulations